Western Telematic PollCat III Guide de l'utilisateur

PollCat IIIPollable Call Accounting TerminalUser's Guide5 Sterling · Irvine · California 92618(949) 586-9950 · Toll Free: 1-800-854-7226Fax: (949

2.2. Back PanelÀAC Power Connector: Receptacle for AC Power Cord (included).ÁModem Port: Includes two RJ11 jacks as described below.• LINE: For connec

^ B64 Enable/Disable Wrap Around ModeWhen PollCat III's internal memory is full, the wrap around mode allows new data to bewritten over older dat

^ B68 Select Duplex Mode (Command Echo)Selects either Half Duplex (no echo) or Full Duplex (echo). Full Duplex mode will echo eachkeystroke to your di

^B70 Select Callback OptionsSelects one of three available Callback options discussed below. To clear any Callback option,type^B70 [Enter].Immediate C

^B73 Send Binary Information Block(Binary Block Mode Only) Sends a binary format information block to a polling deviceconfigured to receive Binary Blo

^B79 Define/Display Command Mode PasswordDefines and/or displays the Command Mode password. The default password is "SMDR". Tore-define the

^B81 Define Alarm ClueDefines the Alarm Clues that are used to detect Toll Fraud. Please refer to Section 7 for moreinformation. Command ^B81 uses the

^B84 Clear Alarm ConditionClears the Alarm Condition and cancels pending redials, without resetting the Alarm ClueCounters or turning off the ALM LED.

^B86 Reset Alarm Clue CountersResets the counters for Alarm Clues as described below. Command ^B86 will completely clearthe alarm condition, Alarm Mes

^B90 Define Modem Port Communication ParametersDefines the baud rate, parity, data bits, and stop bits for the Modem Port. Command ^B90 usesthe follow

^B91 Define Computer Port Communication ParametersDefines the baud rate, parity, data bits, and stop bits for the Computer Port. Command ^B91uses the

3. Hardware InstallationThis section describes the hardware installation procedure, which consists of the steps listedbelow. For more information, ple

^B93 Define PBX Port B Communication ParametersDefines the baud rate, parity, data bits, and stop bits for PBX Port B. Command ^B93 uses thefollowing

^B95 Display EPROM VersionDisplays the version number of the PollCat III EPROM. Type ^B95 [Enter]. PollCat III willrespond with a message similar to t

^B99,6 "60" Series Command Parameters: Commands ^B62 (Output Format),^B63 (CRC Option), ^B64 (Wrap Around Mode), ^B65 (Enable Alarm Filter),

^B99,6 "60" Series Command Parameters: Commands ^B62 (Output Format),^B63 (CRC Option), ^B64 (Wrap Around Mode), ^B65 (Enable Alarm Filter),

^B99,6 "60" Series Command Parameters: Commands ^B62 (Output Format),^B63 (CRC Option), ^B64 (Wrap Around Mode), ^B65 (Enable Alarm Filter),

A. Advanced Format and Clue DefinitionThis appendix provides examples of relatively complex Alarm Filter Formats and Alarm Clues.A.1. Alarm Filter For

A.2. Alarm Clue DefinitionThis section contains examples of relatively complex Alarm Clues that simultaneously monitorseveral fields of each call reco

A.2.1.1. Repeated Attempts to Access Voice MailThis Alarm Clue counts short calls to voice mail. This type of call could indicate that a TollFraud hac

A.2.1.2. After Hours Long Distance Calls.This clue counts long distance calls placed after 6:00 pm or before 7:00 am. This type of callcould indicate

A.2.1.3. Lengthy International CallsThis type of call could indicate that a hacker has obtained an access code for your outside lineand is using the l

3.1.2. Default Baud Rate for PBX Input Ports A and B (Sw4, Sw5)Set-Up Switches Four and Five select the default Baud Rate for PBX Ports A and B. After

A.2.1.4. Unusual International CallsThis Alarm Clue counts calls to countries where your company doesn't normally conductbusiness. This type of c

A.2.1.5. Calls to Your CompetitorsCalls to competitors could be completely innocent and explainable, but on the other hand,could also indicate questio

A.2.1.7. Calls From a Particular ExtensionThis type of clue could have a variety of different applications, including the following:·Counting calls pl

A.2.1.8. The "Contains String" Operator ($)This Alarm Clue provides an example of how the "Contains String" operator ($) can be us

A.3. Clue Definition LogicTo effectively detect Toll Fraud, Alarm Clues must produce an exact count of calls that matchthe characteristics of a suspec

A.3.2.1. Limit the Scope of ComparisonsWhen comparative operators are used, values can be defined as a range between two numbers,rather than a one end

A.3.3. Exact Match with PBX Call Record FormatBoth the Alarm Filter Format and the Alarm Clue definition must exactly match the datastorage format use

B. Cable InstallationThe installation pictured in Figure B.1 shows a PollCat III system that can allow either localand remote access to the Command Mo

C. Description of System InterfacesC.1. PBX INPUT Ports A and B (DB9 Male)Pin Signal1 Not Connected2 Receive Data (In)3 Transmit Data (Out)4 Data Term

C.2. Computer Port (DB-25 Female DCE)Pin Signal2 Receive Data (In)3 Transmit Data (Out)5 Clear to Send (Out)6 Held + (Out)7 Signal Ground20 Data Termi

3.1.4. Computer Port Password (Sw7)Set-Up Switch Seven enables or disables the Computer Port Password requirement. Thedefault password is SMDR (upperc

C.3. Alarm PortThe Alarm Port located on the unit’s back panel is designed for connection to a user-suppliedalarm device. When a Toll Fraud alarm is g

D. PollCat II CompatibilityThis section discusses issues that should be considered when using PollCat III with pollingand/or call accounting software

2. Modem and AUX/Computer Ports (Output): The AUX Port is now called the"Computer Port".a) Communication Parameters: To maintain compatibili

D.4. Connection1. PollCat III Prompt: When PollCat III is contacted via modem, the unit will now waittwo seconds after detecting the modem carrier (DC

E. LED IndicatorsThe LED indicators on the PollCat III front panel can be used to determine instrument status asindicated in the table below.Indicator

F. SpecificationsStorage Capacity: Based on AT&T, 80 character format, using dual compression. Call recordcapacity may vary with other PBX Formats

G. Customer ServiceCustomer Service hours are from 8:00 am to 5:00 pm, Pacific Standard Time, Monday throughFriday. When calling, please be prepared t

H. FCC StatementWARNING: This equipment generates, uses and can radiate radio frequency energy and if notinstalled and used in accordance with the ins

I. Command and Response Message SummaryCmd. Description / Options^B00 Move Memory Partition^B01 Enter Data Release Mode^B01[,type][,source][@n][,n]Whe

Cmd. Description / Options^B21 Display Remaining Memory Space^B22 Display Memory Size / PBX Port Baud Rate^B23 Display Battery Status^B24 Display Set-

3.2. Connecting the Data Cables and Telephone LinePrior to installing cables, you will need to select a method for access to PollCat III's Comman

Cmd. Description / Options^B55 Strip Non-Printable Codes^B55,1 Store Non-Printable Codes^B55,2 Strip Non-Printable Codes (Default)^B56 Enable/Disable

Cmd. Description / Options^B68 Select Duplex Mode^B68,1 Half Duplex (Default)^B68,2 Full Duplex^B69 Enable/Disable Auto Execute Option^B69,1 Disable (

Cmd. Description / Options^B87 Select Alarm Notification Method^B87,0 No Alarm (Default)^B87,1 Local PC^B87,2 Remote PC^B87,3 Pager (Alpha)^B87,4 Repo

I.1. Response Message SummaryMessage Description80% FULL System response to ^B18, Display Reason for Callback. Indicatesthat system has called back in

Index#80% Full Callback...4-11, 4-15, 7-17, 10-2280% Full Message...Apx-29900 Numbers...Apx-7AAC Switch...

Command ^B00...6-2, 10-2Command ^B01...4-10, 6-2, 9-1 to 9-7, 10-3Command ^B02...4-10, 10-4, 10-16Command ^B03...

DDaily Reset TimerAlarm Clues...7-10Data Filter...6-1 to 6-12AND Conditions...6-6Enable...

PPagerI.D. Numbers...4-12Test...4-11Pager (Alpha)...7-13Pager (Numeric)...7-

3.2.2. Modem PortThe Modem Port provides two RJ11 jacks. The "Line" jack is used for connection to an outsidetelephone line. The "Phone

4. Program Set-UpThis Section describes how to configure the PollCat III firmware to fit your specificapplication. In addition, this Section also desc

b) Local Access: If the polling device communicates via PollCat III's Computer Port,start your communications program (e.g. ProComm).i. If Set-Up

4.1.2.2. Set Clock and CalendarThe clock and calendar must be correctly set in order for time dependent features, such as theCallback Schedule, to fun

2. Set Computer Port Communication Parameters: Invoke Command ^B91 using thefollowing format.^B91,baudrate,parity,databits,stopbits [Enter]Where:baudr

Trademark and Copyright InformationWTI and Western Telematic are trademarks of Western Telematic Incorporated. All otherproduct names mentioned in thi

4.2. Define PBX Data Input FormatThe next step is to set-up the format that PollCat III will use when data is received from thePBX. The following opti

4.2.3. Time/Date Stamp FunctionThis option will insert a Time/Date stamp at the beginning of each record. The Time/Datestamp is added when the record

4.3.1. Select/Configure Data Output ModeCommand ^B62 selects the Data Output Mode. Four different Output Modes are available:·ASCII Record Mode (^B62,

4.3.1.2. ASCII Block Mode (^B62,2)In this mode, data is released in ASCII blocks. The following options are available in theASCII Block Mode:·Set Bloc

4.3.1.3. Binary Block ModeData is released in compressed binary blocks. Each 512 byte block will contain a charactercount, block header, and data foll

4.3.2. The CRC FunctionThe CRC (Cyclic Redundancy Check) function appends a two byte check sum to each responseto Command ^B01 (Release Data). After d

4.3.6. Hold "END DATA" MessageCommand ^B52 determines whether or not PollCat III will require a ^B02 command in order torelease the "EN

c) PAGER ID #1? (Up to 15 characters) The number used when a Toll Fraud Alarm,No-Data Alarm, or Pager Test is generated, and either Pager Notification

Single Line ^B14 Parameter Entry:1. To define all Callback Parameters with a single command line, use the following format.^B14,CALLBACK#,ALARM#,PAGER

4.4.2. Scheduled CallbackCallbacks can be scheduled for a different time each day, and specific days of the week can beomitted. Up to seven Scheduled

Table of Contents1. Introduction...1-12. Unit Description...

4.4.3. 80% Full CallbackWhen this option is configured and enabled, PollCat III will automatically dial the CallbackNumber when memory becomes 80% ful

4.4.5. No-Data AlarmThe No-Data Alarm allows PollCat III to notify the user when the data flow from the PBX isinterrupted. To enable the No-Data Alarm

4.5.2. The Auto Execute CommandCommand ^B04 can also define an automatically executed command string. The Auto ExecuteCommand will be invoked if the u

4.5.3. The Report Mode Command StringCommand ^B04 can also define a command string that will be automatically executed when theReport Mode is active (

5. The No-Data AlarmThe No-Data Alarm allows PollCat III to provide notification in the event of PBX failure ordisconnection. If PollCat III does not

5.2. Enabling the No-Data Alarm1. Enter the Command Mode. Invoke Command ^B14 to define the Callback Parameters.Note that Command ^B14's "AL

c) The next four prompts are used to define the weekday and weekend schedules forTimer One and Timer Two. Enter each time range in the following forma

6. The Data FilterThe Data Filter allows the user to make the most efficient use of PollCat memory by excludingcertain types of call records (such as

To define the Data Filter Format, proceed as follows.1. Enter the Command Mode. Type ^B16 [Enter] to display the Status Screen. Makecertain the follow

5. Define the Data Filter Format. Type ^B40 [Enter]. The system will emit a beep and acursor will appear.a) Press the space bar or dash key to indicat

6. The Data Filter...6-16.1. Defining the Data Filter Format...

6.2. Defining Data Filter ParametersThe Data Filter Parameters describe specific criteria that PollCat III uses to determine whethercall records will

6.4. Logical and Relational OperatorsThe following logical and relational operators may be used in the definition of Data FilterParameters.Operator De

6.5. Logical AND/OR ConditionsLogical AND/OR conditions allow PollCat III to monitor a specific call record field for a rangeof acceptable values, or

6.5.2. OR ConditionsAn OR condition creates a situation where, if any of two or more expressions are true, therecord will be stored. An OR condition i

6.6. Data Filter Parameter Definition ExamplesThe following examples are based on fictional PBX call record formats. When designing yourown Data Filte

Example 1: Multiple AND ConditionsThis example shows a Data Filter that uses multiple AND conditions to simultaneously monitorseveral different call c

Example 2: Multiple OR ConditionsThis example shows a Data Filter that uses multiple OR conditions to store call records whichconform to one of severa

Example 3: Combining Logical AND Conditions and Logical ORConditionsThis example combines a logical AND condition and a logical OR Condition. Assume t

Example 4: The "Wild Card" OperatorThis example shows a Data Filter definition that uses the "Wild Card" operator. Assume theData

7. The Alarm Filter (Toll Fraud Detection)The Alarm Filter allows the PollCat III to monitor call records, and check for characteristicsthat may indic

9. Polling Accumulated Data...9-19.1. The Data Release Mode...9-

7.1.2. Defining the Alarm Filter FormatProper definition of the Alarm Filter Format tells PollCat III where to look, in order todetermine if a call re

5. To define the Alarm Filter Format, type ^B44 [Enter]. The system will emit a beep anda cursor will appear.a) Press the space bar or dash key to ind

7.2. Alarm CluesPollCat III will accept approximately 20 Alarm Clues, depending on the length and complexityof clue definitions. The unit will accept

7.2.1. Alarm Clue Definition1. Enter the Command Mode and invoke Command ^B81 using the following format:^B81,clue[specifier]\count\parameters [Enter]

Example: Given the Alarm Filter Format in Figure 7.3, monitor all long distance calls.Generate an alarm when the clue counts 200 long distance calls.

7.2.2. Enabling the Alarm FilterAfter Parameters have been defined, the Alarm Filter must be enabled in order to function. Toenable the Alarm Filter,

Logical OR ConditionsThe OR operator (+) links parameters in a manner where any of two or more conditions mustbe true in order for the call to be coun

Example 1: To create an Alarm Clue named SUNDAY, that will generate an alarm when 100calls are received or placed on Sunday, type the following:^B81,S

7.2.5. Testing Alarm CluesIt is often helpful to verify that Alarm Clues are properly defined.1. Use a telephone connected to the PBX to place a test

^B85 Single Command Line Method:1. To enable and configure the Daily Counter Reset Schedule using the Single CommandLine Method, invoke Command ^B85 u

List of Figures2.1. Front Panel Indicators...2-12.2. Back Panel...

7.3.2. Local Alarm (^B87,1)When Local Alarm is selected, the Alarm Message will be sent to a local PC. Providing yourcommunications program is active,

7.3.4. Pager (Alpha) (^B87,3)When Pager (Alpha) is selected, the Alarm Message is sent via modem to an alphanumericpager. The ALM LED and Alarm Port a

7.3.5. Report (^B87,4)When the Report Mode is selected, PollCat III will call your remote PC via modem when a TollFraud Alarm is generated. If a Repor

7.3.6. Pager (Numeric) (^B87,5)The Pager (Numeric) Mode allows PollCat III to send the Alarm Message to a standard numericpager rather than an alphanu

7.3.7. Switching Alarm MethodsProviding your system includes all of the required components and you have installed theappropriate cables, you can easi

7.4. Responding to a Toll Fraud AlarmWhen you receive notification that an alarm has been occurred, you should then access thePollCat III in order to

7.4.2. Reviewing Alarm Clue CounterStatus (^B83)When you receive a message indicating that an Alarm Clue has generated a Toll Fraud Alarm,you may wish

7.4.6. Resetting Alarm Clue Counters (^B86)Command ^B86 differs from Command ^B84 (Clear Alarm Condition) in that, ^B86 willcompletely clear the alarm

Pass-Through Mode:1. From PollCat III's Command Mode, Invoke Command ^B29 to access the PBX connectedto PBX Port A or B.a) To access the PBX conn

8. Saving PollCat III ParametersAfter PollCat III has been configured, parameters can be saved to an ASCII text file using theFile Mode in ProComm, or

1. IntroductionThe PollCat III is a highly reliable solid-state PBX data recorder, designed to collect callrecords from any system that sends ASCII da

8.1. ^B99 Command OptionsCommand ^B99 can be invoked with a variety of different options. These options are designedto streamline the upload/download

^B99,7 "70" Series Command Parameters: Downloadsparameters for Commands ^B70 (Callback Options),^B71 (DLE Stuffing), ^B75 (SURE? Prompt),^B7

8.3. Configuring PollCat III with SavedParametersOnce PollCat III's defined parameters have been saved, the ASCII text file with the savedparamet

9. Polling Accumulated DataThe procedures in this section are used to retrieve the data that PollCat III has collected fromyour PBX.9.1. The Data Rele

9.1.1. Data Release Command OptionsCommand ^B01 offers several options which can be used to release specific types of data, ormanage and control the d

9.1.2. Other Polling Options1. Banner Message: To send the Banner Message (defined under Command ^B04), type^B03 [Enter].2. I.D./Alarm Message: To sen

9.2.1. Example 1: Polling Device Calls PollCat III Via ModemThis method is often used when a Scheduled Callback is deemed impractical for a particular

9.2.2. Example 2: PollCat III Calls Polling Device Via ModemThis method is used when one of the automated Callback features has been triggered.PollCat

6. Issue Command ^B25 to clear all records up to the current memory partition. Note thatCommand ^B25 offers the option to clear all records or blocks

3. Invoke Command ^B01 with the appropriate Data Release Options to retrieve the desireddata. When all requested data has been released, PollCat III w

Up to 8MB of Battery Backed MemoryUp to 300,000 call records can be securely stored in PollCat III's battery backed memory.When more memory is re

9.2.4. Example 4: XMODEM PollingThis example illustrates the procedure for polling the unit using ProComm Plus, version 2.01,running under MSDOS. Alth

10. Command Reference Guide10.1. Access to Command ModePollCat III's Command Mode can be accessed by either a local PC connected directly to theC

10.2. Command SyntaxMost commands conform to the following conventions:·All commands normally begin with the ASCII "Control B" character (wr

^ B01 Data Release ModeReleases Data Records and Alarm Records that PollCat III has collected from the PBX. Thiscommand will accept a number of option

^B02 Send Next Group of RecordsIn Data Release Mode, this command is used to send the next group of call records. WhenCommand ^B01,n is invoked, PollC

^B04 Define Banner Message / Command String (Cont.)Report Mode Command String: This command string will be executed when Report Mode isactive (^B87,4)

^B11 Set Real Time Clock / CalendarSets PollCat III's Real Time clock and calendar. Command ^B11 uses the following format.^B11,hh:mm,d,MM\DD\YY

^B14 Define Callback ParametersDefines the parameters that are used when a callback is initiated. These parameters include theCallback Number, Alarm N

^B14 Single Line Parameter Entry:To define all Callback Parameters with a single ^B14 command line, use the following format.^B14,CALLBACK#,ALARM#,PAG

^B15 Define No-Data Alarm ParametersEnables and configures the No-Data Alarm. When enabled, PollCat III will generate an alarmif no data is received f

2. Unit Description2.1. Front Panel IndicatorsÀON: Lights when AC Power is applied to the unit.ÁRDY: Indicates operational status as follows:• Flashes

^B16 Display System Status ScreenDisplays a screen (see Figure 10.1) which lists the status of most options and parameters, andalso indicates what per

^B19 Display ScheduleDisplays the current Callback Schedule (defined using Command ^B12). Type ^B19 [Enter].^B20 Display Number of Stored Data Records

^B25 Clear Memory to PartitionClears all call records in the current memory partition. Records received while Command^B25 is in progress are stored on

^B29 Enter Pass-Through ModeAllows direct communication with the PBX. In Pass-Through Mode, data can be receiveddirectly from the PBX in order to chec

^ B38 Re-Read Memory Test PatternRe-reads the test pattern that was loaded and read with Command ^B37. While the test patternis being read, additional

^ B42 Define Data Filter ParametersThis command is used to define the Data Filter Parameters as described in Section 6.Notes:•If the Data Filter Param

^ B52 Hold "End Data" MessageInstructs PollCat III to hold the "END DATA" message normally sent at the end of DataRelease Mode. Wh

^ B55 Strip Non-Printable CodesConserves memory and cuts polling time by omitting non-printable characters such as NULS,DELS, and etc.. When enabled,

^ B60 Define Computer/Modem Port Communication ParametersSelects communication parameters for both the Computer Port and Modem Port.Notes:•This comman

^ B62 Select Output FormatSelects one of the four output formats described below.ASCII Record Mode (^B62,1)PollCat III will release one record, all re